DELIVERY TERMS
The delivery takes place by a third party transport firm who will deliver to the outside of your door or kerbside depending on the premises type. The item is heavy and needs two people to lift the box inside the premises. Once you know what day the item is due to arrive, please arrange for help to carry the item inside. These items are expensive to deliver and we offer free delivery. If you are not at home when it arrives or refuse delivery for any reason the transport company charges us another delivery fee which can be up to £150 depending on your post code. If there is a second delivery fee you agree to pay this fee because you were not at home the day of delivery. But let's try to avoid this every happening :). We tell you above (where the price is displayed at the top of the page) what day the item will arrive so please make sure you are at home and have help to bring the table inside. If this day does not suit you, you must contact us and tell us when you place your order/leave instructions in the special notes box at checkout.
DELIVERY
Mainland UK (Excluding Highlands & Islands):
FREE Delivery on all Massage Tables. Delivery on these larger couches will take 3 days. We dispatch our orders every day at 12 noon. If we receive your order before 12 noon, it will leave us that very same day and arrive 3 working days later (Monday to Friday). For example, if you order before 12 on Monday, you will receive it on Thursday. If you order it on Thursday, it arrives on Tuesday. If we receive your order after 12 noon, the order will leave us the following day. Deliveries take place Monday to Friday only.
Northern Ireland:
Please email or call us for a delivery quote for this or any other electric treatment couches.
Scottish Highlands:
Please email or call us for a delivery quote for this or any other electric treatment couches. Due to the extra transport costs, couriers charge us extra to deliver to the following postcodes containing KW, HS, IV, PA20+, PH4+, ZE, KW.
Islands of Jersey, Guernsey & Isle of Man:
Please email or call us for a delivery quote for this or any other electric treatment couches.
For Rest of Europe & International Deliveries, Please contact us for a quote.
RETURNS
Everyone who works at Massage Warehouse, is or has been in the past, a qualified therapist.We stand behind our products and if for any reason you do not like something or it is not a good fit for you, we will accept it back no questions asked.
We have a 30-day return policy for returnable items beginning with the date of delivery. We believe 30 days provides enough time for product inspection. For massage tables, please note how it is packaged when it arrives (a photo with your phone may help!) and please keep all the packaging. You can set up the massage table and try it for size but if you think you will return it please do not use it for a treatment.
Defective products, wrong shipments, or those damaged during shipping will be replaced or refunded, free of charge of course.
To return an item: For our full returns policy and details on how to return an item please visit ourReturns Page.